If it isn't right, tell us. 

The short version

Unopened products in original condition can be returned within 30 days of delivery for a refund or exchange. For hygiene reasons, opened skincare, haircare and consumables can only be returned if faulty or incorrectly supplied.

Faulty or incorrect items

If something arrives damaged, leaking or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund including delivery.

How to start a return

Email info@zuriorganics.co.za with your order number and what you'd like to return. We'll confirm the return address and next steps within two working days.

Return shipping

Return postage for change-of-mind returns is the customer's responsibility. We cover return shipping for faulty or incorrectly supplied items.

Refunds

Refunds are issued to the original payment method within 5–10 working days of us receiving and inspecting the return. Original shipping charges are non-refundable on change-of-mind returns.

Subscriptions

You can pause, reschedule or cancel a subscription at any time before the next dispatch date. Orders already dispatched follow the standard return policy above.

Your statutory rights

Nothing here limits your rights under the South African Consumer Protection Act or the equivalent consumer law in your country of delivery.